For all orders we accept payment by credit card VISA, MC, Max Discovery only for USA & Canada. Please ask before you make your order if you live out side USA & Canada.

We also  ship c.o.d. on  money orders or cashier's checks on approved credit. All orders must be prepaid - Once the check has cleared, orders will be shipped. These methods are available for US shipments only.

Following are payment instructions:

1.	Bank draft
	Pay able to SUSANNA International LLC, For out side the U. S.  Please instruct your bank to make out the draft in US DOLLARS.
2.	Western Union Transfer to:
	NAME :  Heidi Butt   SUSANNA INT'L TEL : 866 448 0208 ADDRESS : 3808 n Sullivan Road bldg. 12 #w5,Spokane WA 99216
	(Western Union Transfer Instructions)
3.	Wire transfer to
	Please call us for bank information ask for Mr. Shakeel in us  toll free 1 866 448  0208 out side the U S Tel 509 228 0416
	(Wire Transfer Instructions)

Western Union Transfer Instructions
Western Union is a fast &reliable way of transferring money overseas.

1, Simply go to your nearest Western Union branch or agent and fill in the form and hand over the desired amount which you wish to transfer to the WU agent.

2, A service fee is payable.

3, You will then obtain a Money Transfer Control Number (MATCH), which we kindly request you to e-mail to us. This number must be produced by ourselves in order for us to receive the payment.

4.Your receiver can go to any Western Union agent and upon presenting proper identification, will be paid immediately; an excellent service to transfer money very fast all around the world. Full details are available from http://www.westernunion.com

Wire Transfer payment instructions:
1. Go to your local bank.

2. Fill the particulars in the order form by printing full details.

3. TT the Grand Total and pay for all bank charges.  (We cannot ship the order if we receive less money than the total amount)

4. Please scan and e-mail the TT form to  shakeelbt@aol.com

5. Your order will be shipped out to you within 24 hours after we have received the remitted money in our account.

6. We will send you a confirmation after your order has been shipped out to you. 

As advertised on our web, shown in our either CD Catalogue or Printed Catalogue.
 
All orders in side the U S will be ship via FEDEX ground or trucking we can ship to any country in the world, except Nigeria by courier Services FedEx DHL or air freight. Buyer have to pay all shipping charges. Most products can be shipped within

24 hours after we receive payment in our account. Courier shipping usually takes 3 to 5 business days to arrive in lower 48 states.

Susanna will be not responsible for any duties or any taxes in your country Please check your customs to see if any customs duty or tax may apply on your order.

Customer is responsible for payment of customs duty or taxes. Susanna Intl is not liable for paying local taxes.

Susanna also offer drop shipping program please call and ask for Shakeel for all detail

Q. How long does it take to ship out my order ?

A. It all depends on the quantity of items order, for example if a 10 piece order is placed and it does not consist of the same item but of different items, it can take up to 2 business days to ship out. Pre packed (Full case) orders will ship out faster.

Q. How many items are in a pre-packed case ?

A. Most of our merchandise is pre-packed with 10 jackets per case. Pre-packed orders are ship faster.

Q. What is a Bulk Discount ?

A. A bulk discount is an order that consist of 20 items or more.
In order to receive a Bulk discount, an order of 20 or more items must be placed. Our  staff can assist you with bulk orders and pricing. If you have any questions you can always call us at our toll free phone number  1 866 448 0208 or email us.


Q. Do you offer an Exchange or Return Policy?

A. We do not offer a return or exchange policy. As the prices for our products are reasonably low, we cannot offer this type of service. We will exchange an item(s) if it is found to be damaged within 5 business days from the date the product was delivered. You will need to contact our customer service department and inform them of the problem found with the product. All items will be inspected upon delivery to our warehouse.

Q. Do we offer samples of our merchandise?

A. We can ship out a prepaid sample, simply call  US AT 1 866 448 0208 phone and ask our representatives that you wish to order a sample. We do not offer Free Samples.